ZoomInfo Chat Knowledge base

Quick Reference

TOS & Privacy

Refer to ZI Chat Security and Terms of Service.

2 articles


Frequently questions from our customers, answered!

21 articles

Release updates

Learn more about ZoomInfo Chat's latest features.

24 articles

Support Documentation

Getting Started - Admin

Setup your Insent instance in 5 minutes.

17 articles

Getting Started - Agent

A set of articles to help get started with Insent

7 articles


Chat with inbound visitors through Insent Inbox

7 articles


Configure chat flows by creating conversations.

22 articles


Measure your performance through the Analytics tab.

3 articles

Chat Widget

Curate seamless a seamless first touch experience for your visitors

4 articles


Connect your CRM, MAP and Ticketing platforms with Insent

26 articles

Connecting to Communication tools

Engage with Inbound visitors from Slack and MS Teams

9 articles

Developer Documentation

API Documentation for controlling chat widget behavior

4 articles